This beautiful image above was a welcome sight when the package from our book publisher arrived earlier this September. The box passed through New York in July. Yes, July. And arrived to us in New Hampshire in September. Yes, September. We gather you were anxious for the books too as we have nearly sold out...don't worry, another order is on its way...and we hope a bit faster this time.
Though not usual, we've experienced a couple of anomalies in shipping. We gather from other shops and some customers that USPS is still struggling with on time deliveries. Between waiting for packages coming from Greece, and leaving our hands to go to you, we don't have control on when the products will arrive from USPS, but we do track everything that leaves our hands. However, for the remainder of 2020 and with Christmas looming we are making some modifications to keep our performance at the best possible level that our customers have come to expect when working with Taste and Art of Greece.
Pre sales at this point will only be offered if we are expediting the packages from Greece. Express courier services have had little impact from shipping delays, even during the height of Covid, they were still running as normal. We generally receive those packages within 5 days or less. We do this when feasible, combining artist orders and so we do not have to raise any of our prices. This is the beauty of half of us living in Greece, and also our close relationships with our artist team who happily support each other.
We have stopped custom orders and pre orders of out of stock items being available on the website for the time being. However, we have a large variety of products coming that are usually custom, including restocks, and these were shipped during our time in Greece a couple of weeks ago, like our popular Frappe glasses. We anticipate everything will arrive with plenty of time for your holiday shopping. We will ofcourse work with customers by request for custom orders with the understanding we cannot guarantee delivery times.
What this all means - everything we post on our social media and website WILL be in stock immediately or in a short expedited time frame from order.
Performance to us is super important - continuing to bring you the best quality and value in unique products of Greece or by Greek suppliers. Performance is exceeding the customers expectations - communication, honesty, and reliability. We are so excited to be well stocked for Christmas season and WOW you with whats coming, what will be instock and ready for immediate shipping, no waiting!
Performance is hitting milestones and growing. We've introduced some new products and collaborations these past weeks, like our Elenio collection, and this summer our special towel promotion we had with Kedima Arts of Athens . We've been one step ahead as much as possible in the online Greek boutique marketplace. We've talked about other shops trying to compete since our beginnings, posting similar products on social media shortly after we've made our posts, mimicking our unique voice, even coming up with "inspired" similar new products after we've shown an artist's original work. Copying unfortunately we've learned happens in any business like ours. We've spoken with other shops this summer who have also experienced these issues, and feel blessed for the shops like ours who choose to work collaboratively rather than as adversaries. Copies are never as good as the original, lacking in quality and spirit. We continue to stand with the hard working artists and designers who dare to share their original ideas and stand against those who lack integrity in their business practices #wecreatenotcopy Performance means we continue on our journey and path of success, while the ones who copy cannot clip our wings, they can only watch us soar.
Performance means we stay true to our mission.... to help those in need and give back to our communities. We have now donated close to $5000 via online festivals around the country. We are booked for the remainder of the year , and are extremely happy to be able to contribute to various Hellenic communities in the USA.
Stay tuned...you won't want to miss what we bring next from Greece to your doors!